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Terms and conditions

Last modified on February 5, 2020.

In general
These trading conditions (the “Terms”) apply when you shop at Viking Plant Food.
Vikingplantfood.com is owned and operated by VLU Market (“VLU Market”), First
Floor Black Country House, Rounds Green Road, Oldbury, West Midlands, B69 2DG,
United Kingdom.

By accepting the Terms, you indicate that you have read, understood and accepted
these.

The agreements are concluded in English and the right of cancellation applies only to
private consumers who trade via the Vikingplantfood.com.

Purchases at Vikingplantfood.com
At Vikingplantfood.com you can buy products. Reservations are made for errors and
omissions in prices and descriptions, as well as for sold out items.

When you place an order on Vikingplantfood.com, a costumer user account is
automatically created for you. The account can be accessed at Vikingplantfood.com.
Here you can always find your orders and your contact information provided to us.

Immediately after the order is placed, an automatic order confirmation is sent to your
email address. The order confirmation will also be available on your user account.

All automatic order confirmations are submitted subject to our final approval of your
order. If it is not possible to comply with your purchase, we will inform you as soon as
possible by email and then return any payment made.

The order confirmation contains an order number to be used for all correspondence
with Viking Plant Food. All correspondence must be done by email.
You must be at least 18 years of age to be able to make a purchase on
Vikingplantfood.com.

Prices
The prices at Vikingplantfood.com are stated in EURO including VAT, but often
excluding delivery costs, which may vary. The freight price can be seen under the
individual products, just as it also appears separately in your shopping cart. 

Reservations are made for misprints, exchange and price changes and technical
errors.

We reserve the right to charge a processing fee. Any fees will always be stated along
with the price.

Payments
We accept the following payment methods:
Visa
Visa Electron
Mastercard
Dankort
JCB

Payment procedure
Once you have purchased a product, the money is reserved in your account and will
be deducted immediately thereafter. You will receive an email when the product is
shipped.

Delivery
The delivery time is stated on the product page and on the order confirmation. The
parcel will be shipped by the shipping method as stated in the order or which you
have chosen when ordering. Products are delivered throughout Denmark, but not to
Greenland and the Faroe Islands. It is not delivered abroad. Delivery terms will also
be stated in the order confirmation.

If, unexpectedly, you have not received your package within the delivery deadline,
please contact Viking Plant Food. Our contact details will be stated in the order
confirmation.

Cancellation
You have the right to cancel an order without justification within 14 days after
receiving the ordered item. If you have purchased several items in the same order, you
can choose to cancel some or all items. See more about repayment of delivery costs
by cancellation below.

The cancellation expires 14 days after the day on which you or another person you
have chosen (but not the carrier) gets the goods in physical possession. 

If you have ordered several goods in one order and we cannot deliver the goods at the
same time, the cancellation deadline from you or another person you have chosen
(but not the carrier) will get the last item in physical possession.

If the deadline expires on a public holiday, Saturday, Constitution Day Christmas Eve
or New Year’s Eve, the deadline is extended to the following working day.
If you wish to cancel or return your purchase, you must notify Viking Plant Food by
email within 14 days after receiving the parcel. You have to notify us very clearly, that
you want to use your right of withdrawal. Our contact information is stated on your
order confirmation.

You cannot cancel an item simply by rejecting the parcel or not picking it up, you
always have to inform us in advance.

You can use the law’s standard withdrawal form, but it is not mandatory. The form is
reproduced at the end of these terms.

The cancellation deadline is complied, if you send your notice about your cancellation
of the purchase before the withdrawal period has expired.

Return of goods and return costs
If you have regretted the purchase of a product, you must return the item to our
warehouse without undue delay and within 14 days after you have sent us the
cancellation notice. The deadline is met if you return the goods before the expiry of
the 14 days.

Our warehouse address is Viking Plant Food c/o Dansk E-Logistik Naverland 33, 2600 Glostrup, Denmark.

You must pay the return fee yourself. The cost of returning a product is expected to be
maximum 40€. Parcels cannot be shipped by demand or without delivery.

Repayment of money by cancellation
When we have received the item from you at the warehouse, we will refund your
credit to your customer account or the credit card used for the purchase (at your
option) as soon as possible after the item have been returned, and no later than 14
days.

In case of cancellation, we will refund any delivery costs, however not if you have
purchased several items in the same order and only wish to cancel part of your order.
If you have chosen a delivery form that is more expensive than the cheapest form of
delivery that we offer, you will not be refunded the additional cost. The fee charged
will not be refunded.

If you return an item to the wrong address, e.g. to Viking Plant Foods office address,
we will take 30€ in administration and postage fee, as we will need to forward the
parcel to our warehouse. The processing of your return will also take 2-3 weeks more
due to the extra shipment.

You will only be liable for any deterioration in the value of the goods due to other
handling of the goods than is necessary to determine the nature of the goods, their
characteristics and the manner in which they operate. You must examine the product
in the same way as you can and must in a store, but you must not use the product.

If you have used the product beyond what is necessary to ascertain the nature of the
goods, properties and the way in which it works, we reserve the right, after a specific
assessment in each case, to reduce the repayment or leave the refund completely.

You must return the item in the original packaging.

You should always make sure the item is securely wrapped when you return it. You
carry the risk of the parcel/item yourself until we have received it at our warehouse.
Therefore, also save the postal receipt and possible track & trace number.

Complaints
We give a 2-year warranty according to the sales law. Our warranty applies to defects
in material and/or fabrication. The complaint does not apply to faults or damage
caused by improper operation of the product or if you have caused damage to the
product yourself.

If you discover a defect in the product, you must advertise within “reasonable time”
after you have discovered the defect in the item. If you advertise within two months
after the defect is discovered, the complaint will always be timely. If the refund is
justified, we will refund your reasonable and necessary shipping costs.

Initially, you have the right to have the item repaired or replaced. If this cannot
happen or if it does not happen within a reasonable time, you can get the money back
or get a discount in the price.

You must send the complaint to our customer service at info@vikingplantfood.com.
Please state the order number and describe in detail what is wrong with the product.
You may also have to attach a picture/video that shows the shortage.

Remember that the item must always be sent in proper packaging and receive a
receipt for shipment. Save the postal receipt with information on freight costs and a
possible track & trace number.

Appeals
A complaint about a product purchased at Vikingplantfood.com can be filed at The EU
Commission’s online complaint portal. Complaints are submitted here: http://
ec.europa.eu/odr.
When submitting a complaint, you must state our email address:
info@vikingplantfood.com.

Processing of personal data
When purchasing through Vikingplantfood.com we collect and process certain
information about you. Collection and processing are done in accordance with the
Personal Data Act’s rules. We also refer to our privacy policy.

Changing conditions
We reserve the right to change the Terms at any time without prior notice to you. The
current version of the Terms will always be displayed in connection with the
submission of an order.

Contact us
If you have questions, comments or complaints, please contact us at:

VLU Market
First Floor Black Country House
Rounds Green Road, Oldbury
West Midlands, B69 2DG
United Kingdom

Email: info@vikingplantfood.com
________________________________________________________________________________
Model withdrawal form

This form is only completed and returned, if the right of withdrawal is claimed.

Copy and fill out the below and send it to us at info@vikingplantfood.com:

To: VLU Market, First Floor Black Country House, Rounds Green Road, Oldbury, West
Midlands, B69 2DG, United Kingdom
(Please note that return items cannot be handled at VLU Markets office address)

I hereby declare that I wish to apply the right of withdrawal in connection with my
purchase agreement on the following goods:

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

The goods are ordered on _______________ and received on _________________

Consumer name: ___________________________________________________

Consumer address: __________________________________________________

The consumer’s signature (only if the form’s content is reported on paper):

___________________________________________________________________

Date: _____________